In this document, "we" or "us" refers to Addressify LTD
This is a notice to tell you our policy about all information that we collect about you and how we use it.
Our policy is both specific and strict. It complies with UK law and as a data controller, is bound by the requirements of the General Data Protection Regulations (GDPR).
1. Personal identification and contact information You agree that we are entitled to obtain, use and process the information you provide to us to enable us to carry out the services you have requested.
Personal data relates to any information about you which may include:
Name Date of Birth Occupation Contact Information (address, email and telephone numbers) IP address (automatically collected) Cookie Information Referring Website Information How this information is used We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
We will only use your personal data when the law allows us to do so, and most commonly to enable us to provide the requested services to you:
To provide you with the services which you request For verifying your identity for legal and regulatory compliance Service updates regarding our products and services We may receive data from you for the purposes of identifying you and where you live such as a copy of your passport and proof of address such as a utility bill to meet our know your client and money laundering requirements.
Our work providing a requested service to you may require us to use third party software’s. These may include, but not limited to: Secure trading https://www.securetrading.com/wp-content/uploads/2018/09/STL-WEBSITE-PRIVACY-NOTICE.pdf Sage https://www.sage.com/en-gb/legal/privacy-and-cookies/ WorldPay – https://www.worldpay.com/uk/privacy-policy Google - https://policies.google.com/privacy?hl=en&gl=uk
Data security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How you can access or correct your information You can access all your personally identifiable information that we collect online and maintain by sending us an email to firstname.lastname@example.org We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You may request deletion of your personal information by us. We may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes
Cookies Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Calling our office When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
Complaining When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Information we obtain from third parties. Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
Affiliate information This is information given to us by you in your capacity as an affiliate (or reseller) of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
Disclosure to Government and their agencies We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation.
Data may be "processed" outside the UK Our web sites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the UK may be "processed" outside the UK and data obtained in any other country may be processed within or outside that country.